Thank you for shopping with Menvice. We are committed to processing and delivering your order as quickly and securely as possible. Please read this Shipping Policy carefully before placing your order.
1. Order Processing
Orders are usually processed within 1–3 business days after successful payment confirmation.
Most orders are dispatched within 24–48 working hours. However, during peak shopping periods, product launches, sales, festivals, or due to operational requirements, dispatch may take up to 3 business days.
Orders are processed only on business days. Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Time
Estimated delivery times are as follows:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
These are estimated timelines only and may vary depending on your location, courier operations, weather conditions, and other external factors beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before payment.
From time to time, Menvice may offer free shipping promotions on selected products or order values.
Shipping charges paid while placing an order are non-refundable.
4. Order Tracking
Once your order has been dispatched, you’ll receive the tracking details via email, SMS, WhatsApp, or any other available communication channel.
Tracking information may take up to 24 hours to become active after dispatch.
5. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to reasons such as:
- Incorrect or incomplete shipping address
- Incorrect PIN code
- Incorrect contact details
- Customer unavailable
- Refusal to accept delivery
the shipment may be returned to us.
If re-shipment is requested, additional shipping charges may apply.
6. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of placing the order.
Menvice shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.
7. Delivery Delays
While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transport disruptions
- High shipment volumes
- Courier operational delays
- Events of force majeure
Such delays do not entitle the customer to cancellation, compensation, or damages.
8. Partial Shipments
If your order contains multiple products, they may be shipped separately depending on product availability, warehouse location, or supplier dispatch schedules.
You will not be charged additional shipping fees for split shipments unless otherwise communicated before dispatch.
9. Damaged or Tampered Packages
If the package appears damaged, tampered with, or opened at the time of delivery, we strongly recommend refusing the delivery wherever possible.
If you choose to accept the package, please record a continuous unedited unboxing video beginning before opening the parcel.
In case of any issue, contact us within 48 hours of delivery with:
- Your Order ID
- Clear photographs
- A complete unedited unboxing video
Claims submitted without the required evidence may not be accepted.
10. Order Cancellation
Orders may only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. Please refer to our Returns & Refunds Policy for information regarding eligible returns and replacements.
11. Serviceable Locations
Menvice currently delivers to most serviceable PIN codes across India.
If your location is not serviceable, we reserve the right to cancel the order and issue a full refund for any payment received.
12. Proof of Delivery
All shipments are sent through reputed courier partners with online tracking.
Delivery confirmation provided by the courier partner shall be considered proof of successful delivery.
If a shipment is marked as delivered but you believe you have not received it, Menvice will assist you in initiating an investigation with the courier partner. The final outcome will depend on the courier partner’s investigation and supporting evidence.
13. Risk of Loss
The responsibility for the product transfers to the customer once the shipment has been successfully delivered to the address provided during checkout.
Customers are encouraged to inspect their package immediately upon delivery and report any issues within the timelines specified in our Returns & Refunds Policy.
14. Affiliate Products
Certain products displayed on Menvice may be sold and fulfilled by third-party affiliate partners such as Amazon or other marketplaces.
Shipping timelines, shipping charges, delivery methods, and order tracking for such products are governed entirely by the respective marketplace or seller.
Menvice has no control over the shipping process for affiliate purchases.
15. Policy Updates
Menvice reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice.
The version published on our website at the time your order is placed shall apply to that order unless otherwise required by applicable law.
16. Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team with your Order ID, and we’ll be happy to assist you.