At Menvice, we strive to ensure every order reaches you in excellent condition. If something isn’t right with your purchase, we’re here to help. Please read this Returns & Refunds Policy carefully before placing an order, as all purchases made through Menvice are subject to the terms below.
1. Return Eligibility
Products sold directly by Menvice are eligible for return or replacement only if a request is raised within 7 days from the date of delivery.
Requests received after the 7-day return period will not be accepted.
Please note that not all products are eligible for return. Kindly review the product page and the exclusions below before placing your order.
2. Mandatory Unboxing Video
A clear, continuous, and unedited unboxing video is mandatory for all return, replacement, refund, shortage, wrong item, damaged item, defective product, or missing item claims.
The video must:
- Start before opening the shipping package.
- Clearly show the shipping label.
- Capture the entire unboxing process without cuts, pauses, or edits.
- Clearly display all contents received inside the package.
Claims submitted without a valid unboxing video may be rejected.
3. Non-Returnable Products
The following products are not eligible for return, replacement, or refund, except where required under applicable law:
- Underwear and innerwear
- Supplements and nutrition products
- Fragrances and perfumes
- Personal care and hygiene products
- Company-sealed or tamper-proof packaged products once opened
- Clearance or final sale items (unless received damaged or incorrect)
- Gift cards or digital products (if applicable)
- Any product specifically marked as non-returnable on its product page
4. Affiliate Products
Some products featured on Menvice are sold through third-party affiliate partners such as Amazon and other online marketplaces.
These products are not sold, fulfilled, or shipped by Menvice.
Any requests relating to returns, replacements, refunds, warranties, cancellations, or after-sales support for affiliate products must be handled directly with the respective seller or marketplace in accordance with their policies.
Menvice cannot process or intervene in return or refund requests for affiliate purchases.
5. Product Condition
To qualify for a return or replacement, the product must be received by us in its original condition.
Returned products must be:
- Unused and unworn
- Unwashed
- Free from stains, perfume, deodorant, smoke, makeup, body odour, pet hair, or any signs of use
- Free from scratches, damage, or alterations
- Returned with all original tags, labels, accessories, manuals, invoices, complimentary items (if any), and original packaging
Products that do not meet these requirements may be rejected and returned to the customer.
6. Apparel & Size Exchanges
Please refer to the size guide provided on each product page before placing your order.
Returns or exchanges requested due to incorrect size selection by the customer will only be accepted if:
- The product is eligible for return.
- It remains unused and in its original condition.
- All original tags are attached.
- Original packaging is intact.
Size exchanges are subject to stock availability.
7. Return Shipping Charges
Unless the return is due to an error on our part (such as receiving the wrong product or a verified manufacturing defect), customers are responsible for arranging and paying the return shipping charges.
Please retain the courier receipt or shipping invoice.
Once the returned product has been received and successfully inspected, the verified return shipping amount paid by you will be reimbursed either:
- As Menvice Store Credit, or
- Via UPI.
The reimbursement will be processed within 7 business days after the returned product successfully passes inspection.
8. Shipping Charges
Shipping charges paid at the time of placing your order are non-refundable.
If your order originally qualified for free shipping and later becomes ineligible due to a return, the actual shipping cost incurred by Menvice may be deducted from the refundable amount.
9. Inspection & Approval
Every returned product undergoes a quality inspection after reaching our facility.
Refunds, replacements, exchanges, or store credits will only be processed after the returned product successfully passes inspection.
A return request may be declined if:
- The product has been used, washed, or altered.
- Original tags have been removed.
- Original packaging is missing or damaged.
- Accessories, manuals, or included items are missing.
- The returned product is different from the item originally shipped.
- The product shows signs of misuse, accidental damage, or improper handling after delivery.
All return requests are reviewed in accordance with this policy and applicable consumer protection laws.
10. Refund Process
Once your return has been approved, eligible refunds will be processed within 7 business days.
Refunds may be issued through:
- UPI
- The original payment method (where technically feasible)
- Menvice Store Credit
Depending on the payment method used, your bank or payment provider may take additional time to reflect the refund.
11. Damaged, Incorrect or Missing Orders
If you receive:
- A damaged product
- A defective product
- An incorrect product
- An incomplete order
please notify us within 48 hours of delivery.
Your request must include:
- Order ID
- Clear photographs
- Complete unedited unboxing video
Claims reported after 48 hours may not be accepted.
12. Order Cancellation
Orders may only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
13. Proof of Delivery
All orders are shipped through reputed courier partners with tracking facilities.
Delivery confirmation provided by the courier partner shall be considered proof of successful delivery.
Claims of non-delivery after an order has been marked as delivered may require verification and investigation by the courier partner before any resolution can be provided.
14. Product Variations
Minor variations in colour, texture, finish, stitching, dimensions, printing, or appearance may occur due to manufacturing processes, lighting conditions, photography, or differences in screen settings.
Such variations are normal and shall not be considered manufacturing defects.
15. Health & Hygiene
Products damaged due to improper use, accidental damage, negligence, washing, alterations, or normal wear and tear are not eligible for return or replacement.
For health and hygiene reasons, products such as underwear, supplements, fragrances, personal care items, and other hygiene-sensitive products cannot be returned once dispatched, except where an incorrect or damaged product has been delivered.
16. Complimentary Products & Promotional Items
If your order includes a complimentary product, promotional item, or free gift, it must also be returned if the qualifying product is returned.
If the complimentary item is not returned, its value may be deducted from the refundable amount.
17. Return Authorization
Please do not return any product without contacting Menvice first.
Returns sent without prior approval or without following the return instructions provided by our support team may be refused.
18. Right to Refuse Returns
Menvice reserves the right to refuse any return, replacement, refund, exchange, or future order if we reasonably believe:
- This policy has not been followed.
- Fraudulent activity is suspected.
- False or misleading information has been provided.
- Excessive or repeated returns indicate misuse of our policy.
- Supporting evidence is insufficient.
- The product has been intentionally damaged, altered, or substituted.
19. Limitation of Liability
Menvice shall not be liable for delays or failures caused by courier partners, natural disasters, government actions, strikes, public holidays, technical failures, or other circumstances beyond our reasonable control.
Customers are responsible for securely packaging returned products. Any damage occurring during return transit due to inadequate packaging may affect eligibility for a refund or replacement.
20. Policy Updates
Menvice reserves the right to amend, modify, or update this Returns & Refunds Policy at any time without prior notice.
The version published on our website at the time your order is placed shall apply to that purchase unless otherwise required by applicable law.
21. Contact Us
If you have any questions regarding returns or refunds, or wish to initiate a return request, please contact our support team with your Order ID before sending any product back.